Shipping & Return

It’s vital that your order reaches you quickly and safely. When you order, our reliable logistics partners ensure that your order is transported to you with utmost care. On this page, you will find extensive information on shipping and delivery. All Hiland bikes and gear are free of charges.In case of missing package, please contact our team as soon as possible.If you have any questions ,please contact us through our website.

Delivery times

After we have transferred your parcel to our shipping partners, you can expect the following delivery times:

EUBikes) 3-10 working days

EU(Gear in US warehouse) 13-7 working days

EU(Gear in China warehouse) 7-30 working days


Shopping online is awesome – until you buy something you don’t want and it’s time to get it returned.

Now returns and exchanges is not available,but we have limited life time warranty and all issues you can contact us for help,we will make every customer happy.